TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. By purchasing a ticket and joining the experience, you are deemed to accept the terms and conditions stated below.
2. Prices are quoted in AED (United Arab Emirates Dirhams).
3. Prices are valid for travel commencing between 1st January 2024 and 31st December 2024 and can be changed without prior notice. 
4. Children under three years old can join for free; however, proof of age is required. Children aged 3-12 years are accepted at a lower rate, and children 12 years or older pay the full adult fare.
5. The management of The Dubai Balloon reserves the right to amend the operational hours without any prior notice due to circumstances including (but not limited to) adverse weather conditions or any required maintenance.
6. Itineraries are correct at the time of publishing and can change without prior notice. Changes to the itinerary could happen due to extreme weather conditions, natural disasters or other factors outside of our control. As we continuously strive to improve guests’ experience, we might also adjust the itineraries when needed. If we cannot offer a product, service or activity detailed in the itinerary, a suitable alternative will be offered where possible.
7. When booking your experience, you will be asked to choose which day you want to join The Dubai Balloon. The following rules are applicable to the change or cancellation of the experience:
   a)    Tickets are valid for six months from the original travel date selected.
   b)    Should you not be able to use the ticket at all, for whatever reason, the ticket will not be eligible for a refund. However, we will give you the option to rebook for any other day  within the following six months. This includes flight cancellations due to weather conditions or other causes outside our control.
   c)    We strongly recommend that you take out adequate travel insurance to cover you in case of unforeseen circumstances preventing you from joining your experience. We would be more than happy to provide evidence to your insurance company if you could not join us.
8. The staff is present for your safety. Please follow the staff’s safety instructions at all times to prevent the risk of injury to yourself or others.
9. Improper conduct, unruly behaviour and any physical or verbal threats to the safety of other guests and/or staff are not permitted and will result in your removal from the attraction and/or property.
10. By joining The Dubai Balloon At Atlantis experience, you agree to accept the Pilot or Ground Crew’s authority and their decisions. 
11. No refunds will be given if a Pilot or Ground crew asks you to leave the premises.
12. All guests are required to abide by the below safety restrictions:
    a)    Attend the safety briefing given by the pilot before the flight.
    b)    Sign a waiver stating you understood the safety briefing. Minors will require a parent/legal guarding 21 years of age to sign on their behalf.
    c)    Guests with the following conditions can’t use this attraction: if you are prone to motion sickness and/or vertigo, if you have heart disease and/or other chronic conditions, if you are pregnant, if you are under the influence of drugs and alcohol and all other conditions that are aggravated by flight or elevation change.  
    d)    Do not fly if you suspect your health could be at risk for any reason or if you could aggravate a pre-existing condition of any kind.
    e)    The Dubai Balloon Pilot reserves the right to adjust the flight capacity and the flight height due to adverse weather conditions.
    f)    All minors under 12 years must be accompanied by a parent, legal guardian, or a responsible adult 18 years or older onboard the flight. 
    g)    This attraction is wheelchair-friendly and stroller-accessible. The wheelchair or baby stroller must be equipped with a braking/locking system to prevent unsecured movement during flight. The Ground Crew will check and verify this function before allowing guests onto the flight.
    h)    Guests are strictly prohibited from putting their hands/items through the safety net at all times.
    i)    Mobile phones are strictly prohibited during the ascent and descent of the flight, as instructed by the pilot onboard. 
    j)    Smoking of any kind is strictly prohibited in or around The Dubai Balloon facility and during the flight. This includes (but is not limited to) vaping and e-cigarettes.
    k)    Food, beverages and alcohol are prohibited onboard the flight.
    l)    Small carry-on bags are permitted onboard, subject to Ground Crew checking the bags and determining if they are suitable. Larger items and bags shall be stored at the allocated storage location.
    m)    All guests will need to wear footwear onboard the flight.
13. For the convenience of all guests, queue-jumping or saving a place in the queue is strictly prohibited.  Violation of this policy will result in removal from The Dubai Balloon at Atlantis. 
14. Exiting a queue and returning to the same position for any reason is not allowed.  We recommend upgrading to a Fast Pass for those looking to skip the queues.
15. Your dress and appearance must be suitable for this attraction and keep with the culture and values of the United Arab Emirates
16. Due to this activity's nature and the UAE's strict drone regulations, drones are not permitted. Find out more details about the UAE’s drone regulations here: UAE General Civil Aviation Authority (GCAA).
17. Guests using the website who are under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records, merchant policies, and rules. 
18. We accept payments online using Visa and MasterCard credit/debit cards in AED. Refunds will be done only through the original method of payment.
19. Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of the UAE. 
20. We will not deal with or provide any services or products to any OFAC sanctions countries in accordance with the law of UAE.
21. Use of The Dubai Balloon At Atlantis is at own risk. In no event will The Dubai Balloon At Atlantis take responsibility for loss, death, damage or injury sustained while on the premises.